Scope of this policy
This policy explains what data Vigent receives when you use the website, dashboard, AI agents and connected channels, and how that data is used.
Data we receive
- Account and workspace information, such as your name, phone number and business settings.
- Content you enter yourself, including knowledge documents, products, reply policies and agent settings.
- Messages and contact information processed from connected channels in order to deliver the service.
- Technical and usage information such as security events, error reports, browser type, usage times and service consumption.
- Payment and subscription information; sensitive card data is processed directly by the payment gateway.
Why we use the data
- Providing, maintaining and improving Vigent capabilities and responding to your requests.
- Running automations, processing conversations and rendering your workspace reports.
- Protecting accounts, preventing abuse and investigating security events.
- Managing subscriptions, calculating usage and meeting financial and legal obligations.
- Sending essential messages about the service, security or important changes to the terms.
Service providers and data transfer
To deliver the service we may rely on providers of infrastructure, databases, AI models, messaging platforms, email and payments. They only receive the data required for that specific service, and each connection is also governed by the relevant provider’s policies.
Vigent does not sell your personal information to third parties for advertising. Disclosure only happens within the framework of service delivery, a valid legal request, or the protection of users’ rights and safety.
Retention and security
Data is retained as long as necessary to deliver the service, meet contractual obligations, resolve disputes or comply with legal requirements. Retention periods can vary by data type and account status.
We use access controls, event logging, encrypted communications and proportionate technical measures to reduce the risk of unauthorized access; however, no internet-connected system can guarantee absolute security.
Your choices and rights
- You can view or correct account and workspace settings directly inside the dashboard.
- To request a copy of your data, correct inaccurate information or delete your account, open a request through the in-product support channel.
- Some information may be retained after a deletion request to meet legal, security or financial obligations.
Cookies, minors and changes
Vigent uses cookies and similar technologies for secure sign-in, session continuity and core product functionality. The service is not designed for independent use by people under the legal age.
This policy may be revised as the product or legal requirements evolve. The new version will be published at this address with its update date noted.
Contact us
For privacy questions or requests about your data, send a message via the support section inside the Vigent dashboard so the request can be tracked end to end.