Vigent
Instant answers to repeat questions
Business hours, service terms, order status, and guides are available without making customers wait.
Support inbox
AI customer support, with a human whenever it matters
Routine questions are resolved automatically, while sensitive requests reach your team with the conversation history intact.
One-month trial · Instagram automation uses no AI credit · Transparent pricing per successful AI request
Automation
No credit used with an active subscription
AI requests
Model-priced credit is captured only after success
What it does for you
From a repeat question to the next useful action
Answer common questions instantly, manage conversations in one inbox, and hand sensitive cases to a human operator with full context.
Vigent
A unified inbox
Website and messaging conversations live in one place, so your team does not jump between tools.
Vigent
Handoff with full context
The operator sees the history and summary, then continues without asking the customer to repeat everything.
Vigent
Improve answers from real conversations
Unanswered questions are surfaced for review and can be added to the agent knowledge after approval.
Setup
Three steps to your first real reply
- 01
Choose the recommended support agent and adjust its voice.
A few minutes - 02
Add verified guides, policies, and frequently asked questions.
A few minutes - 03
Connect channels and configure how your operators receive handoff alerts.
A few minutes
Frequently asked questions
Know what to expect before you start
For anything else, browse the documentation or ask the widget on this page.
Can an operator join an active conversation?
Yes. An operator can take ownership, complete the follow-up, and return future replies to the agent.
Can we see all conversations in one place?
Yes. Conversations from connected channels appear in the Vigent inbox alongside the customer profile.
Can some topics always go to a human?
Yes. Configure topics and phrases that should be marked immediately for human follow-up.
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